Frequently Asked Questions

1. Q: What is your refund and exchange policy?
   A: We do not offer refunds or exchanges under any circumstances.



2. Q: Does foodsafetycourseonline.com offer live on-site training courses?
   A: No. foodsafetycourseonline.com only offers courses online. Please consult your local telephone directory if you would like to attend a live classroom setting. We’re sorry, but we do not have any information to provide about when or where live training classrooms will be scheduled.



3. Q: I do not have a reliable Internet connection. Can I still take the course online?
   A: If you frequently experience problems with your Internet service on a specific computer foodsafetycourseonline.com highly recommends that you take the course on a different computer. Often times friends, family members, employers, career placement centers, and public libraries can offer use of alternative computers.



4. Q: How do I register multiple students at one time?
   A: To register multiple students, please call our sales team at 1-888-318-3497.



5. Q: I don’t have a printer attached to my computer. How do I print my certificate?
   A: You have the ability to reprint your certificate from any computer with an Internet connection and a printer attached to it, even if this is not the computer you originally took the course on. You will need to find a computer with a printer available, and then go to https://secure2.360training.com/vu3/index.cfm?cId=2564



6. Q: When does my certification begin? When can I start working?
   A: Your certification becomes effective immediately upon completion of the course. You will need to print your certificate after you complete the course and/or exam. Then take the printed certificate to your employer.



7. Q: I lost my official certificate. How do I get a replacement certificate?
   A: Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.



8. Q: My previous employer kept my official certificate. How do I get another one?
   A: Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.



9. Q: I never received my certificate in the mail and it’s been over 2 weeks. What do I do?
   A: Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.



10. Q: Can you fax/email my certificate to me or my employer? I need it immediately.
    A: Unfortunately, we are unable to fax certificates. If you need proof of your certification immediately, please login to your foodsafetycourseonline.com account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.



11. Q: I was certified in one state, but then I moved to another state. Is my certification still good?
    A: Depending on which course you took, the course may or may not be accepted by multiple states. All alcohol courses are state-specific which means that they are only accepted by the original state that originally offered the certification. All other courses vary by state and type of course. Please contact your local health department, regulatory agency, or call Customer Service at (800)442-1149 to determine whether the course you took will be accepted in additional states.



12. Q: I forgot my username and/or password. How can I login to my account?
    A: If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.



13. Q: I don’t have an email address and it is requiring me to enter one to register. What do I do?
    A: Email addresses are used to identify students in our database. If you do not have an email address, you have two choices. First, you can ask a friend or family member if you can use their email address. If you are unable to borrow an email address, then you may enter a “fake” email address.



14. Q: One person is taking the course, but another person is paying for it. Can we do this?
    A: Yes. The information for the person actually taking the course to become certified needs to be entered into the registration fields on the course registration page. The credit card number, expiration date, and security ID# should be entered into the payment section.



15. Q: I took a course through foodsafetycourseonline.com, but I received a charge from 360training on my credit card
    A: foodsafetycourseonline.com is a vendor for 360training. If you pay with a credit card, the charge will be listed as 360training in Austin, Texas.



16. Q: I don’t have a credit card. Can I pay with a debit card?
    A: If your debit card features the logo of a credit card company such as Visa or MasterCard, then you may use the card for this online transaction. If your card does not have this logo, you will need to use an alternate method of payment.



17. Q: Why can’t I forward to the next lesson after I have completed a lesson?
    A: State laws require students to participate courses for a set number of hours. The time length varies by state. Most states require that students participate in a specific number of “classroom hours” in order to receive their certification. This is to ensure that students have time to read and comprehend the information before moving on to the next section. For this reason, students are unable to “skip” to the next lesson until their allotted time has been reached for each lesson. Traditional “live classrooms” you also require students to participate in the class for this same specified number of hours.



18. Q: My web page closed or froze up while I was taking the course. What do I do?
    A: Course errors can be caused by a number of different reasons. Please call Customer Service at (800)442-1149 and ask them to reset your course. One of our trained service representatives will forward you to the section of the course the error occurred. Because some courses are timed, foodsafetycourseonline.com recommends contacting us immediately if you receive an error message while taking the course.



19. Q: I don’t have time to finish the timed course or exam anymore. Can I extend my time?
    A: For timed courses, the course instructions clearly explain that each state requires that the course and/or exam be completed within a set number of hours. If the course/exam is not completed within the aforementioned timeframe, the certification will be forfeited. States do not allow exceptions to these rules.